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SmartServices
SmartServices (Android)

Download SmartServices

UAE Ministry of Interior

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SmartServices for Manufacturers

SmartServices offer great potential to enhance customer service, improve operational performance and generate recurring revenues. As a manufacturer, smartening your products with M2M technology makes sense as it offers you the opportunity to improve your own service offerings while reducing support costs and increasing efficiencies. It's a win-win situation for both companies.

To become a smart service, a physical product must have an embedded communication device to transmit data over the Internet or a cellular network. The data is then analysed to provide customers with new individual benefits. For example, an analysis of energy consumption enables users to optimize electricity distribution and adapt pricing models. These new services are characterized by the continuous interaction of service consumers and providers (Mittag et al. 2018). They differ from services as isolated episodes (Froehle and Roth 2004; Bitner et al. 1990) or as a result of non-routine recovery events (Parasuraman et al. 2005).

The digital component of a smart service is comprised of software and a mobile app that turns a smartphone or tablet into the ultimate field service tool. This app enables technicians to instantly access schedules, equipment records and contact information, service histories, work orders, company forms and photographs. In addition, smarter service mobile apps allow technicians to make and collect payments in the field. Our merchant service partner guarantees cost savings against your current credit card processing rates and next day funding, making it a no-brainer for your techs to get paid faster.

by UAE Ministry of Interior
Technical information
Operating System
Android
Category
Social
Downloads
21,177
Rating
Average: 9.6 / 10 (594 votes)
Your score: - / 10
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